The Client referenced in this case study was established in 2013 to serve clients in the food industry and deliver end-to-end food supply chain solutions based on Artificial Intelligence (AI), Internet of Things (IoT), and Optical Character Recognition (OCR). These same solutions were used in more than 40,000 restaurants per daily pre-pandemic times, covering operations, energy management, inventory, food safety, ordering, and sales for leading brands.
The COVID-19 crisis had a substantial impact on the wider food industry and its survival was at stake. While it was essential to uphold safety standards, restaurant owners were questioning how their businesses could continue to operate while adhering to measures that ensured staff remained healthy and all parts of their respective facilities were sanitized regularly.
Furthermore, governments introduced strict food industry regulations that made operations even more difficult to maintain and it was a challenge to keep employees, customers, co-workers, and their family members safe with some people being asymptomatic despite carrying the virus.
Because post-outbreak events transpired at a relentless pace, restaurants were mandated to pursue sustainable business models, implement a strategy that could overcome shutdowns, take care of staff, and ensure delivery and pick-up services ran seamlessly. Below are the details of how the Client succeeded in helping over 40,000 stores to better manage the situation.